Tenant Helpful Hints & Tips

Rental Application Information

To ensure that you have the best chance of securing your new property, be sure to supply all necessary information as detailed on the application form. We will need contact information for your referees and employer as well as previous landlords or agents. Our aim is to process your application as a matter of urgency to get you into your new home as soon as possible. Making certain that we have all the information we need, will help us achieve this.

Communication is Critical

We believe that in any relationship effective communication is critical. We want you to feel free to contact us to discuss any issues you may have be it regarding your application or tenancy. We guarantee that we will respond promptly.

Report any Issues Quickly

If you experience any problems with your property we encourage you to contact us immediately. Small issues left unattended to can turn into much bigger problems resulting in major inconvenience to you. You can report any issues using the on-line maintenance request form or give our office a call.

Insure Your Belongings

It is critical for your own piece of mind that you protect your valuable belongings. The landlord’s insurance does not cover your personal effects and furniture so it is strongly recommended that you take out Contents Insurance.

Maintaining Your Rental Property

Our aim is to provide you with a home that is clean, well maintained and secure. We therefore expect that you do your bit to ensure that the property remains in this condition. Regular cleaning and garden maintenance is the best way to keep the property up to scratch and is a lot easier, in the long run, than letting things get out of control. If you are unable to do this yourself we can assist with the contact details of local providers.

Condition Report Sign Off

At the beginning of your tenancy you will be given a comprehensive “Condition Report” that will detail precisely what the condition of the property is like. This is a legal document and protects your rights as a tenant. It is critical that you go through this report and ensure that it correctly reflects the state of your new rental. Throughout your tenancy this will be used as the benchmark as to the condition the property must be left in when you eventually vacate. (Excluding general wear and tear.) Once you are happy that the condition report is an accurate reflection of your property you will need to sign off on the document and return it to our office within three clear days. There will also be a copy for you to retain.