Owner frequently asked question

Do I have to wait until the end of the lease to switch management to Mackay Rentals?

No. The management of your property can be changed at any time with no effect on the tenant or the validity of the lease. If you would like to switch to Mackay Rentals, all you need to do is give us a call and we will assist with the process.

When will I receive payment of rent?

The rent will be dispersed to you every 2 weeks.

When will you contact me?

Our aim is to make the management of your property stress free. But stress free doesn’t mean “in the dark”. We will always keep you up to date with what is happening with your property via emailed monthly statements, copies of inspection reports and any information that is relevant to you. We also look forward to catching up every now and then, in case you require any further information or have any questions.

How long does it take to process a rental application?

We want to get the best possible outcome for your property so it is important to process the tenancy application promptly.

How do you screen prospective tenants?

Prospective tenants supply independent referees. This includes employers, accountants, previous landlords or property managers as well as personal referees. A minimum of 100 points of identification are required and we will need to sight at least two previous payslips or, for the self-employed, bank statements. Finally, the tenant will be checked against the National Tenancy Database which records the history of tenants who have breached their lease agreements or had a detrimental QCAT (Queensland Civil and Administrative Tribunal) outcome.

Who decides which applicant will become the tenant?

You will always have the final say. We will present the applicants we feel are suitable and provide our advice but, in the end, you make the final decision

I currently self-manage my property. What are the advantages of engaging a property manager?

Placing your property with Mackay Rentals accredited Property Managers, you receive a total management service which will protect your investment. Many private landlords do not realize the implications that go with managing rental properties.

Report a Maintenance Issue